Enhance customer loyalty with a custom portal
Get more out of existing customers by serving them even better! A custom customer portal from CustomCode helps you achieve this. Provide your customers with the opportunity to contact your organization directly. They can use this portal to request a service or product, inquire about your services, or submit complaints. By handling these requests appropriately, you can ensure that customers remain loyal to your organization for a longer time. This portal integrates well with a CRM system. A CRM system helps you make better use of customer data. For example, which products are often purchased together? What products do customers have the most questions about?
Customer portal explained: a direct line to support
Literally, a customer portal is an environment where customers can go with questions and requests. This is often managed by your customer service staff. They answer customer inquiries and forward requests to the appropriate departments. Companies with regularly returning customers particularly benefit from a customer portal. For example, think of a transport or moving company. Customers can easily submit a new transport request through the portal. Such a portal is also useful for companies that offer maintenance services, as it allows customers to submit new maintenance requests. A portal is faster and more personal than just a form on your website.
Why your business needs a customer portal
A customer portal offers advantages for both you as a business owner and your customers. For example, customers are served faster. Additionally, a customer portal makes it easier for them to submit requests and orders. Conversely, you benefit from the ability to gain more insights from customer data. The portal provides you with information on the orders specific customers have placed, the frequency of these orders, and so on. Offer an attractive discount promotion when you expect a new order. This ties a customer to your organization, resulting in better business outcomes in the long run.
Customize your portal to meet unique customer needs
Every company has its own unique services for its customers. Additionally, businesses often offer their services and products in their own way. This is a compelling reason to choose a custom customer portal. CustomCode assists you in the development of tailor-made software. By opting for a custom customer portal, you can be assured that it seamlessly aligns with the needs of your customers. What features should a portal offer your customers? What data do you want to collect through the portal? And so on. We are happy to outline the possibilities for you.
Designing a customer portal that fits your needs
Having a customer portal created by CustomCode begins with an inventory of your wishes. Also, take a look at the current journey a customer takes when ordering products. Which elements from this journey can you incorporate into a customer portal? How can you better serve your customers? This type of information leads to an initial software design. Once you agree to this design, we will start the development process for you. Once the customer portal is ready, we will implement it into your application landscape. This may include integration with your CRM or ERP software.
Let us help you create a customer portal that works for you
Feel free to contact us so that we can provide you with personalized advice. Together, we will explore opportunities to serve your customers even better. We would be happy to show you examples of customer portals that we have developed in the past. This will give you a good understanding of the benefits a custom portal can offer your organization. We are also happy to answer any questions you may have. This not only benefits your customers but also your organization! The data from a customer portal helps you retain customers, ultimately leading to improved business results over time.
